Privacy when you get in touch

This notice covers enquiries made through The Plumbing Knight website, with guidance on the information you share and how to raise a privacy question.

Your information and text-message choices

The Plumbing Knight does not sell or share your mobile number, text-messaging opt-in data or consent with third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent are excluded from any other data-sharing category described in this policy.

How information is collected and used

When you contact The Plumbing Knight by phone or email, you may provide your name, email address, phone number, property location and details about the service you need. We use the information you choose to provide to respond to your enquiry, arrange services and communicate about appointments and service updates. Marketing texts require your separate, express opt-in.

Online scheduling opens ServiceTitan’s scheduler. Information you enter there is sent to The Plumbing Knight through ServiceTitan to handle your request. Requesting service does not by itself provide consent to marketing text messages.

Information handling and protection

The website uses HTTPS to protect information in transit. Hosting providers may process technical request information, such as IP address, browser details, requested pages and access times, to deliver and protect the website. We limit personal information to what is needed for the requested service and restrict its use to that purpose, your stated communication choices, necessary business operations and legal obligations.

Service providers supporting hosting, communications and customer service may process information on our behalf to provide those services. They are not permitted to use mobile numbers, messaging opt-in data or consent for their own marketing. We may disclose information when required by law. No system can guarantee absolute security; do not send passwords, payment card details or other sensitive information in a general enquiry.

How to opt out or ask for help

Reply STOP to opt out of text messages. No further messages will be sent after you opt out. Reply HELP for assistance, or contact The Plumbing Knight at (910) 639-5555 or rodney@theplumbingknight.com. You can also use these contact details to withdraw messaging consent or request correction or deletion of information you have provided, subject to applicable record-retention requirements.

See the SMS Terms & Conditions below for the message types, frequency, charges and consent choices.

The Plumbing Knight

SMS Terms & Conditions

Program and message types. If you choose to opt in, The Plumbing Knight may send text messages about your enquiry, appointment confirmations and reminders, and service updates. If you separately opt in to marketing texts, messages may include promotions, special offers and service reminders, including messages sent using automated technology. Your service-message choice and marketing-message choice are separate.

Consent. Entering a phone number alone does not grant permission to send texts. Marketing text consent is optional. Consent is not a condition of purchase or of submitting an enquiry, and declining marketing texts does not prevent you from requesting service. Scheduling a call does not by itself create a marketing text subscription.

Frequency and charges. Message frequency may vary. Message and data rates may apply. Contact your mobile carrier for details of your plan.

Stop messages. Reply STOP to opt out. No further messages will be sent after you opt out. You can also withdraw consent by contacting us at (910) 639-5555 or rodney@theplumbingknight.com.

Customer care. Reply HELP for assistance, call (910) 639-5555, email rodney@theplumbingknight.com, or visit our Contact page.

Privacy. Mobile numbers, text-messaging opt-in data and consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes. Read the Privacy Policy above for collection, use, protection and opt-out information.

Enquiry details

Share what is relevant to your request

An enquiry may include your name, contact details and the information you choose to share about a plumbing concern. These details help The Plumbing Knight understand your request and communicate with you about it.

You can explore our plumbing services before sending a message to help describe the type of assistance you need.

Before you send

Leave sensitive information out

Keep your message focused on the plumbing issue and how you would like to be contacted. Do not include payment card details, passwords, identification numbers or other sensitive personal information in an enquiry.

If you include a photo, check that it does not reveal private documents, access codes or unrelated personal details.

Privacy questions

Ask about your enquiry information

For questions about information you have shared through this website, Contact The Plumbing Knight. You can also ask about correcting details you previously submitted.

Describe your question without resending sensitive information. Include enough context to identify the enquiry you are asking about.